Sometimes residents just have questions, need clarity, or spot a mistake. Roost acts as your front-line support—handling resident inquiries and providing timely responses. We partner with your team to define guidelines, with your approval required for any financial adjustments.
Residents can submit requests anytime through the Roost app, web portal, or by phone - no hassle, no confusion.
Roost reviews the details and responds directly to former residents, resolving the majority of issues and eliminating up to 80% of the workload for your team.
Property managers stay informed throughout the process and maintain final decision authority on any exceptions.
If an adjustement is approved, Roost updates the statement and issues payment - ensuring everything stays correct & compliant.
Start with a no-risk pilot or talk to our team.
Basic resident support is included—covering common questions, disputes, refund status, and replacement refunds—so your onsite team has less to manage.
Yes. As an add-on service, Roost trains its staff on your property’s custom playbook so we can act as the first line of response for all disputes and detailed questions.
Yes. Roost offers an SLA for response and resolution times, ensuring residents receive timely, professional support.
