About us

Smarter move-out operations. Happier residents. Fewer headaches.

Roost helps operators automate the complex and often painful move-out process — refunds, balance recovery, and compliance — so you can save time, reduce risk, and deliver a better experience for everyone involved.

Who's behind Roost

We’re a small but mighty team of product builders and operators, supported by trusted advisors with deep experience in multifamily, fintech, and compliance. Together, we’re redefining how the move-out process works — for good.

Chanin Ballance

Chanin Ballance

Co-founder, Strategy & Growth

Serial founder and fintech operator with 20+ years leading product-driven, compliance-focused companies — including a decade in real estate technology. Focused on improving financial outcomes for renters and driving operational efficiency for property teams.

Sander Verhagen

Sander Verhagen

Co-founder, Strategy & Growth

Former VP and SaaS growth leader for technology and real estate technology companies. Passionate about transforming legacy processes and delivering enterprise-ready solutions at scale.

Advisors

Fadi Boumitri, Esq.

Advisor, Legal & Real Estate Compliance

Real estate investor and former attorney with deep expertise in jurisdictional compliance, security deposit law, and multifamily operations across 13 states.

Steve Boyack

Chief Operating Officer

Seasoned multifamily executive with deep expertise in scaling operations, driving NOI, and implementing technology across national portfolios.

Dave Chen

Founder & CEO, Equilibrium Capital

Impact investing leader with deep expertise in real estate, workforce housing, and sustainable infrastructure. Dave advises Roost on long-term strategy at the intersection of housing access, financial innovation, and ESG performance.

Donald Davidoff

Advisor, Strategy & Multifamily Operations

CEO of REBA and former SVP at Archstone, Donald advises Roost on go-to-market strategy, positioning, and the operational needs of multifamily portfolios

Matt Cox

Advisor, Sales & Go-to-Market Strategy

Multifamily veteran with 20+ years leading sales and go-to-market teams. Advises Roost on customer growth, positioning, and strategic market expansion.

Doug Hirsh

Owner, Palomar Properties

Hands-on owner-operator of multifamily properties, advising on practical applications of Roost’s solutions in day-to-day property workflows.

Jeff Janereth

Advisor, Property Operations

Veteran property management leader with over two decades of experience optimizing leasing, maintenance, and resident engagement strategies.

Jake Kumferman, Esq.

General Counsel, BlueField Capital

Legal and compliance advisor with expertise in real estate law, security deposit regulations, and institutional risk management.

Why we started Roost

Move-out has long been a pain point — for both residents and property teams. Operators face manual workflows, tight compliance deadlines, and frequent disputes. Residents are often left in the dark, waiting weeks to get their money back, right when they need it most.

We built Roost to fix that.

Roost automates the entire move-out process — accelerating refunds, simplifying compliance, and helping operators resolve charges with less friction. For residents, that means fewer surprises and faster access to their funds, supporting better financial wellness at a critical moment.

Because a smoother move-out is better for everyone — fewer disputes, happier residents, and stronger operational outcomes.

Our values

value 1

Being a decent human being comes first.

We treat residents and partners with empathy, fairness, and respect — especially when money’s on the line.

value 2

Smart product design moves mountains.

We build tools that simplify the complex — helping teams operate better and renters move forward faster.

value 3

Trust is earned through action.

We do what we say, deliver when it matters, and always follow through — especially when money is at stake.

value 4

People success leads to business success.

We empower our team to lead with clarity and care — building trust with residents, customers, and each other.

value 5

Hard work, grit and perseverance wins.

We’re a startup solving unglamorous, high-impact problems — and we show up every day with the focus, resilience, and hustle to build something that lasts.

Our impact

Roost transforms the move-out process into a better financial experience — for residents and operators alike.

Faster refunds

65%+ of residents choose digital payout, getting their money back in days, not weeks.

More recovered, less friction

35%+ post-move-out balance recovered through clear communication and resident-friendly payment plans.

100% compliance

with refund deadlines in regulated states.

80% less admin time

for operators managing deposits and accounting.

SOC 2 Type II compliant

Secure, auditable, and built for trust.

We help residents regain control of their finances — and help operators reduce risk, improve satisfaction, and close the loop faster.

Ready to simplify deposits & refunds?

Start with a no-risk pilot or talk to our team.