Grab a cup of coffee and join us for a fast, 20-minute session on how operators are modernizing the security deposit refund experience.
Traditional check refunds create delays, resident frustration, and operational overhead—especially when multiple roommates are involved.
In this session, we’ll walk through how portfolios are moving to digital refund options while enabling simple split refunds for roommates.
Takeaways:
Who should watch: Operations Leaders, Regional Managers, Controllers, Accounting Teams
Grab a cup of coffee and join us for a fast, 30-minute discussion on the evolving approaches to security deposits in multifamily. Operators today are weighing the pros and cons of resident-held deposit accounts versus continuing to hold deposits while outsourcing refund operations.
We’ll walk through the operational, financial, and compliance implications of both models so you can determine what works best for your portfolio.
Takeaways:
How resident deposit accounts differ operationally from traditional deposits
Financial and accounting considerations for each model
How operators evaluate risk, compliance, and resident experience
When outsourcing refunds can reduce operational workload
Who should watch: COOs, CFOs, Controllers, Operations Leaders
Move-Out Balances Are Rising: How Operators Recover More Before Collections
Grab a cup of coffee and join us for a fast, 20-minute deep dive into how operators are recovering more move-out revenue before accounts reach collections.
We’ll explore smarter workflows, automated payment plan tools, and communication strategies that help reduce disputes and improve recovery—without increasing staff workload.
Takeaways:
Who should watch: Operations Leads, Asset Managers, Controllers, Accounting Teams
Grab a cup of coffee and join us for a fast, 30-minute overview of security deposit compliance risks and how operators manage refund timelines across multiple jurisdictions.
We’ll review common operational gaps that lead to compliance issues and practical ways to improve tracking, audit visibility, and consistency across properties.
Takeaways:
Who should watch: COOs, CFOs, Controllers, Compliance Teams, Operations Leaders
Grab a cup of coffee and join us for a fast, 30-minute deep dive into how to recover more move-out revenue in 30–60 days—with far less staff effort. We’ll walk through smarter workflows, automated payment tools, and real results from operators who’ve dramatically reduced what they hand over to collections.
Takeaways:
Who should watch: Operations Leads, Asset Managers, Controllers, Accounting Teams
Join us for a clear, practical walkthrough of how to reduce unclaimed property risk with automation, accurate tracking, and better resident outreach. In 30 minutes, you’ll see how Roost handles the heavy lifting for you—keeping you compliant and helping you avoid costly penalties.
Takeaways:
Discover how automation can transform security deposit workflows. Takeaways:
Learn how to enhance operational efficiency, maintain compliance, and deliver a better resident experience through secure and streamlined deposit management.
Grab a cup of coffee and join us for a focused 15-minute session on how to prevent move-out balances from slipping into collections. Learn how smarter accounting processes and Balance Recovery tools help operators capture more revenue, sooner.
Takeaways:
Who should attend: Operations Leads, Asset Managers, Controllers
Grab a cup of coffee and join us for a quick 15-minute session on how to eliminate common bottlenecks that slow down refund processing—from vendor back-and-forth and secondary approvals to manual check mailing and lost payments. Learn how to streamline workflows and payment methods to speed up refunds and improve the resident experience.
Takeaways:
Security deposit refunds payables are a time-suck and frequent source of renter complaints. But new automation technology is helping free up property accounting teams to focus on strategic initiatives while meeting the expectations of today’s renters. Join us as we look into the five stats that are shaping today’s modern refund payable processes.
From California’s 21-day documentation rule to Florida’s certified mail requirement—security deposit laws are a compliance landmine. This session breaks down how top operators manage interest, refund deadlines, and unclaimed property seamlessly across all jurisdictions.
You’ll walk away with:
Move-outs are one of the costliest blind spots in multifamily operations. Missed charges, manual workflows, and delayed follow-up lead to three major problems: wasted staff time, increased bad debt, and unrecovered costs that cut directly into your NOI.
In just 25 minutes, Roost will break down seven common ways properties lose money after move-out—and how to plug those leaks fast.
With staffing shortages and security deposit regulatory requirements on the rise, requirements on the rise, the leading multifamily owners and operators are evaluating end-to-end security deposit solutions that include both cash deposit management and security deposit alternatives.
Join us for a discussion on why this trend is on the rise, how to evaluate providers, and what kind of ROI to expect.
Recover outstanding move-out balances before they require collections and boost receivable recovery. Learn:
Gain actionable insights to reduce bad debt.
Is your security deposit process optimized to minimize bad debt and enhance your property portfolio’s financial health?Gain valuable insights into crucial considerations for refining your process, adjusting your product mix for competitiveness, and ultimately boosting Net Operating Income (NOI).
Discover strategies that harmonize financial stewardship with the “Social” of ESG principles, with a spotlight on the societal impact of multi family operations.From this webinar, you’ll learn how to:Navigate the intricacies of establishing clear and fair refund procedures.Understand the broader societal impact of unclaimed property managementLearn how to weave responsible governance into your financial stewardship practices.
Best Practices for Reducing Uncashed Security Deposit Checks delves into the common yet overlooked issue of uncashed security deposit checks in property management.
This webinar offers practical strategies and innovative solutions to minimize financial discrepancies and administrative burdens.
Participants will learn how to:
Property managers can enhance operational efficiency, improve tenant satisfaction, and ensure financial integrity in handling security deposits through the adoption of these strategies.
Ten to twenty percent of security deposit refund checks are returned or left uncashed. This places ongoing burden on property accounting teams to reissue checks and/or to meet unclaimed property requirements. Learn how refund payables automation can dramatically decrease the time and cost association with uncashed refund checks.
Printing and mailing refunds. Calculating interest accrual and payment. Reissuing uncashed checks. Security deposit refund payables is manual and time-consuming. With accounting teams stretched thin and cash security deposits still the primary way residents meet security deposit requirements, reducing payable processing time is critical. Learn how to outsource and automate this process and save up to 50% on processing time.
Reducing upfront move-in costs can help to fill vacancies and improve affordability for low- and moderate-income renters. But the greater impact—to both your residents’ financial outlook and your Net Operating Income—may come from what you put in place to support their long-term financial health. Join us for a panel discussion moderated by Roost CEO Chanin Ballance—and featuring Catalyst Housing Group's Annie Koo and the Financial Health Network’s Amelia Josephson—on how improving resident financial health can reduce hassle, stress, and costs for you and your residents.
What you’ll learn in 30 minutes:
• Why it’s so hard for renters to make financial progress
• What your property can do to help
• How renter financial health impacts NOI
